Contact

Tell us what you think.

One inbox, read by the people who build this. Feedback, questions, complaints and ideas all go to the same place.

Email us

Send us feedback.

If something is broken, confusing, or just worse than it should be, we would rather hear it than not. Tell us what happened and what you expected instead, and we will look at it.

Feedback and everything else

Write to us at:

info@umbrella4u.ca
Email your feedback Send it from inside Haven

We read everything that arrives, and we usually write back within a few days. The form inside Haven lets you send feedback without putting your name or email on it.

What to write about

Anything on this list.

Feedback and bugsSomething that broke, something that felt wrong, or a feature you wish existed. Screenshots help, and so does telling us what phone or browser you were on.
Schools, funders and partnersIf you work with young people and want to bring Haven to them, tell us a little about who you work with and we will take it from there.
A post or a person that needs a moderatorReporting from inside the app is faster, because it reaches moderators directly. Email us if you cannot report it there, or if you think we got a moderation decision wrong.
Your account and your dataDeleting your account, or asking what we hold about you. Send it from the email on the account if you can, since it helps us check the request is really yours.
Leading a ChapterThe Chapter Handbook covers what running one involves. Email us with anything it does not answer.

If it is urgent

This inbox is not an emergency line.

Nobody watches it overnight, so please do not wait on us if you or someone else is in danger. Trained people are available right now, and they are much better placed to help.

In Canada, any time of day:
  • 988, the Suicide Crisis Helpline. Call or text.
  • Kids Help Phone, text CONNECT to 686868, or call 1-800-668-6868.
  • 911 if someone is in immediate danger.

Haven also keeps a resource hub with more places to go.